Delete Your NNCash Account

Effective date: 10 June 2026 Last updated: 10 June 2026

NNCash Pte. Ltd. (Singapore) operates the NNCash mobile app. This page explains how to request deletion of your NNCash account and the data associated with it.

How to request deletion

Send an email to support@nncash.xyz from the email address or with the phone number registered to your NNCash account.

Use the subject line: DELETE MY ACCOUNT

Include in the body:

The phone number or email registered with your NNCash account
A short confirmation that you wish to delete your account

We will verify your identity, then process the deletion within 30 days and email you to confirm.

What is deleted

Within 30 days of a verified request, we delete:

Profile information (name, email, phone number, date of birth)
KYC documents and identity verification records that are not subject

to regulatory retention

Saved beneficiaries and payment shortcuts
Push notification tokens and device identifiers
Device session and authentication data
Marketing preferences

What is retained

To comply with anti-money-laundering (AML), counter-terrorist-financing (CTF), tax, and other regulatory obligations applicable to financial- services providers, we are required to retain certain records even after account deletion. These include:

Transaction records and ledger entries — retained for 7 years

from the date of the last transaction.

KYC and identity verification records — retained for 7 years

from the date of account closure.

Audit logs related to account access and security events —

retained for 7 years from the date of the event.

Retained records are stored securely and access-restricted. They are not used for marketing, profiling, or shared with third parties for non-regulatory purposes. After the retention period expires, the records are permanently deleted.

Wallet balance

Before requesting deletion, please withdraw or transfer out any remaining balance in your NNCash wallet. Account deletion will not trigger a withdrawal — any balance left at the time of deletion may not be recoverable.

In-app deletion (NNCash app v1.1 and later)

A future version of the NNCash app will also let you request account deletion directly from within the app, via Settings → Account → Delete account. The same process and retention rules apply.

Questions

NNCash Pte. Ltd. Singapore support@nncash.xyz